Our commitment
Myomasters Pty Ltd, trading as Myomasters, respects your privacy and handles personal information in accordance with the Privacy Act 1988, the Australian Privacy Principles and applicable health-record obligations.
Information we collect
Depending on your dealings with Myomasters, personal information may include:
- your name, contact details, date of birth and emergency contact
- appointment, attendance and payment information
- health history, symptoms, treatment preferences and clinical notes
- referral, correspondence and information from another health professional
- health-fund and HICAPS claim information
- website usage information, including information collected through cookies or analytics
- feedback, enquiries, complaints and consent records
How information is collected
Information may be collected directly from you through Cliniko forms, appointments, telephone, text, email or the Myomasters website. With appropriate authority, it may also be collected from a parent, guardian, carer, referring practitioner, other health professional or health fund.
Why information is used
Information is used to:
- assess whether remedial massage is appropriate and provide care
- plan, document and review treatment
- manage bookings, reminders, payments and health-fund claims
- communicate with you and respond to enquiries or complaints
- meet legal, professional, insurance, safety and record-keeping obligations
- maintain and improve the website and practice systems
When information may be disclosed
Information may be disclosed only where reasonably necessary, authorised or required by law, including to:
- Cliniko and other service providers used to operate secure practice systems
- HICAPS and your health fund when you request a claim
- another health professional with your consent or where otherwise permitted by law
- a parent, guardian, carer or authorised representative where appropriate
- professional advisers, insurers, accountants, legal advisers or technology providers who need the information for their work
- government, regulatory, law-enforcement or child-protection authorities when required or authorised
- emergency services or another person where this is reasonably necessary to reduce a serious threat to health or safety
Myomasters does not sell personal information.
Health-fund claims
When you request a HICAPS or health-fund claim, the information needed to process that claim is sent to the relevant service and fund. Rebate eligibility and amounts are determined by your fund.
Website, cookies and analytics
The Myomasters website may use cookies and Google Analytics to understand how the site is used and to support its operation. This may collect technical information such as browser type, device information, pages visited, approximate location and referring website.
You can restrict cookies through your browser settings, although some website functions may be affected.
Overseas processing
Some technology providers may store or process information outside Australia, including in the United States or other countries where their systems operate. Where such providers are used, Myomasters takes reasonable steps to select reputable services and protect the information.
Security
Reasonable administrative, technical and physical safeguards are used to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No storage or transmission method can be guaranteed to be completely secure.
Accuracy and correction
Please tell Myomasters if your personal or health information changes or is inaccurate. Reasonable steps will be taken to correct or update the record.
Retention
Records are kept for the periods required by law and relevant professional or insurance obligations. When information is no longer required, it will be securely destroyed or de-identified where lawful and practicable.
Access to your information
You may request access to personal information held about you or ask for a correction. Access will usually be provided within a reasonable period. In limited circumstances, access may be refused or restricted where the law permits, and reasons will be provided where required.
A reasonable administrative fee may apply where permitted, but no fee is charged merely for making a request.
Transferring records
At your request and with appropriate authority, relevant records may be sent securely to another health professional. Identity and consent may be confirmed before information is released.
Privacy questions and complaints
Contact David Clayton at Myomasters if you have a privacy question, want access or correction, or wish to make a complaint. The concern will be considered and a response provided within a reasonable period.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
This policy may be updated to reflect changes in law, technology or practice operations. The current version will be published on the Myomasters website.
Last reviewed: September 2026